That's when you know you're a total nerd - you're starstruck and fanatical about the tea guy.
Anyhow, he seemed genuinely greatful and sweet about my feedback. I feel really good about being affiliated with a company that employs nice people.
Unfortunately he seems to be somewhat of an exception in the highest rank, but I have met a lot of really great people through Peet's.
And fuzzypandahead was right about the Holiday video. Pat O'dea said "celebratory" in the most agonizingly disinterested way and seemed so pissed about being on the video or something.